:root {
  --bg: #f0f2f5; --panel: #ffffff; --ink: #1c1e21; --muted: #65676b; --line: #dadde1;
  --me: #0084ff; --me-ink: #fff; --them: #e4e6eb; --ig: linear-gradient(45deg, #f58529, #dd2a7b, #8134af);
  --warn: #b45309; --warn-bg: #fff7ed; --ok: #15803d; --ok-bg: #f0fdf4; --bad: #b91c1c; --bad-bg: #fef2f2;
  --draft: #fefce8; --radius: 18px;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { background: var(--bg); color: var(--ink); font: 15px/1.4 -apple-system, BlinkMacSystemFont, "Segoe UI", "Noto Sans Georgian", sans-serif; }
button { font: inherit; cursor: pointer; border: 1px solid var(--line); background: #fff; border-radius: 8px; padding: 6px 12px; }
button.primary { background: var(--me); color: #fff; border-color: var(--me); }
button:disabled { opacity: .45; cursor: not-allowed; }
select, input, textarea { font: inherit; border: 1px solid var(--line); border-radius: 8px; padding: 6px 10px; background: #fff; color: var(--ink); }
.banner { background: #111827; color: #fde68a; text-align: center; font-weight: 600; padding: 6px 10px; font-size: 13px; letter-spacing: .02em; }
.top { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; padding: 10px 16px; background: var(--panel); border-bottom: 1px solid var(--line); }
.top .title { font-weight: 700; margin-right: auto; }
.seg { display: inline-flex; border: 1px solid var(--line); border-radius: 8px; overflow: hidden; }
.seg button { border: 0; border-radius: 0; }
.seg button.on { background: var(--me); color: #fff; }
.layout { display: grid; grid-template-columns: minmax(320px, 1fr) minmax(320px, 440px); gap: 16px; padding: 16px; height: calc(100vh - 100px); }
.layout.single { grid-template-columns: minmax(300px, 640px); justify-content: center; height: auto; min-height: calc(100vh - 100px); }
.chat { background: var(--panel); border-radius: 12px; display: flex; flex-direction: column; min-height: 0; border: 1px solid var(--line); }
.chat-head { display: flex; align-items: center; gap: 10px; padding: 10px 14px; border-bottom: 1px solid var(--line); }
.avatar { width: 36px; height: 36px; border-radius: 50%; background: #c8a46b; color: #fff; display: grid; place-items: center; font-weight: 700; }
.avatar.ig { background: var(--ig); }
.chat-head .name { font-weight: 600; }
.chat-head .sub { color: var(--muted); font-size: 12px; }
.msgs { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 6px; min-height: 280px; }
.row { display: flex; flex-direction: column; max-width: 78%; }
.row.patient { align-self: flex-end; align-items: flex-end; }
.row.bot, .row.clinic { align-self: flex-start; align-items: flex-start; }
.bubble { padding: 8px 12px; border-radius: var(--radius); white-space: pre-wrap; word-wrap: break-word; }
.row.patient .bubble { background: var(--me); color: var(--me-ink); }
.ig .row.patient .bubble { background: #3797f0; }
.row.bot .bubble, .row.clinic .bubble { background: var(--them); }
.row.clinic .bubble { border: 2px solid #c8a46b; }
.who { font-size: 11px; color: var(--muted); margin: 2px 6px; }
.row img { max-width: 240px; border-radius: 12px; margin-top: 4px; display: block; }
.draftbox { margin: 0 14px 10px; background: var(--draft); border: 1px dashed #ca8a04; border-radius: 12px; padding: 10px; }
.draftbox .lbl { font-size: 12px; font-weight: 700; color: #854d0e; margin-bottom: 4px; }
.draftbox textarea { width: 100%; min-height: 70px; }
.draftbox .acts { display: flex; gap: 8px; margin-top: 6px; flex-wrap: wrap; }
.composer { display: flex; gap: 8px; padding: 10px; border-top: 1px solid var(--line); align-items: flex-end; }
.composer textarea { flex: 1; resize: none; min-height: 40px; max-height: 140px; border-radius: 20px; padding: 9px 14px; }
.composer .att { border-radius: 50%; width: 40px; height: 40px; padding: 0; font-size: 18px; }
.pending-img { margin: 0 14px 6px; font-size: 12px; color: var(--muted); }
.typing { color: var(--muted); font-size: 13px; padding: 0 16px 8px; }
.side { background: var(--panel); border-radius: 12px; border: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; }
.tabs { display: flex; border-bottom: 1px solid var(--line); }
.tabs button { flex: 1; border: 0; border-radius: 0; padding: 10px 4px; font-size: 13px; background: transparent; }
.tabs button.on { border-bottom: 3px solid var(--me); font-weight: 700; }
.tabpane { flex: 1; overflow-y: auto; padding: 12px; display: none; }
.tabpane.on { display: block; }
.card { border: 1px solid var(--line); border-radius: 10px; padding: 10px; margin-bottom: 10px; font-size: 13px; }
.card h4 { margin: 0 0 6px; font-size: 13px; }
.kv { display: grid; grid-template-columns: 110px 1fr; gap: 3px 8px; }
.kv div:nth-child(odd) { color: var(--muted); }
.pill { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 12px; font-weight: 600; }
.pill.ok { background: var(--ok-bg); color: var(--ok); }
.pill.bad { background: var(--bad-bg); color: var(--bad); }
.pill.warn { background: var(--warn-bg); color: var(--warn); }
.mono { font-family: ui-monospace, Menlo, monospace; font-size: 12px; word-break: break-word; }
.card textarea { width: 100%; min-height: 54px; margin-top: 6px; }
.empty { color: var(--muted); font-size: 13px; }
.fb { display: flex; gap: 6px; margin: 2px 4px 6px; align-items: center; }
.fb button { padding: 2px 8px; font-size: 13px; }
.fb button.on { background: #e0f2fe; border-color: #38bdf8; }
.fb input { font-size: 13px; padding: 3px 8px; width: 220px; }
.approval { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 14px; margin-top: 16px; }
.approval h3 { margin: 0 0 8px; }
.approval textarea { width: 100%; min-height: 80px; margin: 8px 0; }
.lock { position: fixed; inset: 0; background: rgba(17,24,39,.85); display: grid; place-items: center; z-index: 9; }
.lock form { background: #fff; padding: 22px; border-radius: 14px; display: grid; gap: 10px; width: min(92vw, 340px); }
.lock h2 { margin: 0; font-size: 18px; }
.err { color: var(--bad); font-size: 13px; min-height: 18px; }
.steps { max-width: 820px; margin: 16px auto; padding: 0 16px; }
.step { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 14px 16px; margin-bottom: 12px; }
.step h3 { margin: 0 0 6px; font-size: 16px; display: flex; gap: 8px; align-items: center; }
.step code, .step .mono { background: #f3f4f6; padding: 2px 6px; border-radius: 6px; }
.big { font-size: 18px; padding: 12px 22px; }
@media (max-width: 860px) {
  .layout { grid-template-columns: 1fr; height: auto; }
  .chat { height: 70vh; }
  .side { min-height: 50vh; }
}